True Return & Exchange Policy

At MyTruckPoint, we make sure you get the right product that you are satisfied with. Our return and exchange policy are easy and hassle-free. If you are not happy with your purchase, you have 30 days from your purchase date to exchange or return.

Most of our products are returnable as long as its in their original condition with all packaging, parts, accessories, paperwork. It has to be in new and unused condition.

Free Return Shipping on Exchanges

You get the lowest price guarantee. If you find a lower price we will price beat the price by 10% of the price difference or 5% on the price.

 

Returning An Item

Step 1: Call Us at 1-800-292-4173

Step 2: Receive a Return Authorization Number (RMA)

Step 3: A Return Information will be provided to you. So pack & ship it back to us with both RMA label and return shipping label on the box.

Step 4: Received a Refund or Exchange

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Restocking Fees

Products that are returned have a 20% restocking fee. There will be return shipping costs that the customer will be responsible for as well.

-We will waive the restocking fees if we made a mistake or you're received a defective product.

-We will also waive the restocking fees for and exchange of the equivalent product.

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Non-Returnable Products

Some products are non-returnable. Special orders, Made to order, custom painted are non-returnable.

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Exchange Policy

You can exchange an item that is in original condition with all packaging, parts, accessories, paperwork. It has to be in new and unused condition.

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Return Shipping Cost

If there is a manufacturing defect or an error from our end, we will pay for return shipping otherwise the customer is responsible for it.

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Received Wrong Product

Please make sure the part number on the order receipt and on the box is the same. If it does not match with what you ordered, please contact us at 1-800-292-4173.

We will arrange a return for an incorrect part and ship you the correct one.

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Can I cancel the order I just placed?

Please contact us on 1-800-292-4173 or chat or Email support@mytruckpoint.ca within 30 minutes and we will do order best to cancel the order. However, once it leaves our warehouse and we are not able to cancel the order then the buyer is responsible for shipping the item back and may be subject to a 20% Restocking Fee.