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Free shipping in Canada! EXCEPT remote locations
True Return & Exchange Policy
At MyTruckPoint, we make sure you get the right product that you are satisfied with. Our return and exchange policy are easy and hassle-free. If you are not happy with your purchase, you have 30 days from your purchase date to exchange or return.
Most of our products are returnable as long as its in original condition with all packaging, parts, accessories, paperwork. It has to be in new and unused condition.
Free Return Shipping on Exchanges
You get the lowest price guarantee. If you find a lower price we will price beat the price by 10% of the price difference or 5% on the price.
Returning An Item
Step 1: Call Us at 1-800-292-4173
Step 2: Receive a Return Authorization Number (RMA)
Step 3: A Return Information will be provided to you. So pack & ship it back to us with both RMA label and return shipping label on the box.
Step 4: Received a Refund or Exchange
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Restocking Fees
Products that are returned have a 20% restocking fee. There will be return shipping cost that the customer will be responsible for as well.
-We will waive the restocking fees if we made a mistake or you're received a defective product.
-We will also waive the restocking fees for and exchange of the equivalent product.
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Non-Returnable Products
Some products are non-returnable. Special orders,Made to Order, custom painted are non-returnable.
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Exchange Policy
You can exchange an item that is in original condition with all packaging, parts, accessories, paperwork. It has to be in new and unused condition.
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Return Shipping Cost
If there is a manufacture defect or an error from our end, we will pay for return shipping otherwise the customer is responsible for it.
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Received Wrong Product
Please make sure the part number on the receipt and on the box is same. If it does not match with what you ordered, please contact us at 1-800-292-4173.
We will arrange a return for an incorrect part and ship you the correct one.
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Can I cancel the order I just placed.
Please contact us on 1-800-292-4173 or chat or Email support@mytruckpoint.ca within 30 minutes and we will do order best to cancel the order. However, once it leaves our warehouse and we are not able to cancel the order then the buyer is responsible for shipping the item back and may be subject to a 20% Restocking Fee.
Free shipping in Canada! EXCEPT remote locations
Contact us at support@mytruckpoint.ca
Return it within 30 days for an exchange.
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