Return Policy | My Truck Point
At My Truck Point, we want to make sure that all of our clients are satisfied. This is why we offer the possibility to return the purchased products. If, for any reason, you are not happy with your purchase and you wish to return it, we offer you an easy solution for returning.
Our 180-days Guarantee
If for some reason, you want to return the product you bought from us, you can send back the new/unused product to us within 180-days for a replacement or refund. However, 20% restocking fees will be applied.
Important Things To Know
In order to return your product, it must be like new/unused. Should you return an item that is not in like new condition, we assume our right to charge a restocking fee or to refuse the return.
Here are some examples of when we would apply a deduction or refusal of warranty:
- Different or Damaged Serial Number
- Missing Original Product Packaging
- Missing Parts of Product
- Damaged Items due to Improper Packaging
- Used Products
- Special order are non-refundable parts
Non-Refundable Expenses: You should keep in mind that not all the expenses are refundable. Shipping services, customs and duties are not eligible for compensation or refund.
Return Shipping: Within 180 days we ask you to cover the expense of shipping back to us and we will cover the transit cost for your replacement. For any return that is outside of the 180 days and under warranty, the customer becomes responsible for shipping both ways.
Credit: For any return or refund, we will issue store credit or a refund. Store credit is applied onto your My Truck Point account and it will become available for immediate use online or over the phone. Refunds are applied back to the original form of payment and it may take between 3 to 5 business days to appear available in your account.
How To Return a Product
Here is what you need to do for returning a product:
1. Print your return authorization and shipping label
2. Prepare the package
3. Ship the package
When you decide to return a product, you need to choose what you require in return. You will let us know if you need a replacement for your product, or you prefer having a refund for the value of the product. You need to tell us your choice when you submit your return authorization. The next step is to wait for the notification. After you submit your return, you have to wait for the confirmation email from us. We will email you within three business days from the moment that your package is delivered to our warehouse and we will process your exchange or refund.
Our focus has always been to help customer find the right product they need, There are times where you are not happy with the product your orderd and would like to exchange it. At MyTruckPoint we do not charge any restocking or admin fees on exchange. However you would be responsible to pay the return shipping and we would cover the transit cost of the new items shipped to you. We can only cover Non LTL items under Free Exchange. Any items that is a heavy items(LTL) then customer is responsible to ship both way. Special orders and Gatorback products do not qualify for free exchange.
Return authorizations have an expiration date, which is 14 days from the approval time. We kindly ask you not to return any merchandise if your return authorization is expired.
If you are not sure about anything or have any further questions or concerns, please give us a call at 1-800-292-4173. You can also chat with one of your representatives or email us at [email protected]