SHIPPING & DELIVERY INFORMATION

Simple Shipping Policy

At MyTruckPoint, we aim to make your shopping experience seamless. Here's a quick guide to our shipping policy:

Free Shipping

• Eligibility: Enjoy Free Shipping on most orders over $99 in the USA & Canada.
• Exceptions: Oversized or heavy items may require additional shipping fees. We'll inform you of any extra costs before shipping.
• Non-Eligible Locations: Free Shipping is not available to Yukon Territory, Northwest Territory, Nunavut, Alaska, Hawaii, Puerto Rico, and other U.S. Territories.

Fast Shipping

• Same-Day Processing: Orders placed before 2 PM are usually processed the same day.
• Shipping Time: Most in-stock items ship within 1-2 business days. Custom or made-to-order items may take longer.
• Delivery: Expect delivery within 2-5 business days after shipping. We use top carriers like Purolator, FedEx, and Loomis Express.

Shipping Limitations

• P.O. Boxes: We cannot ship to P.O. Boxes due to the size of most items. Please provide a physical address to avoid delays.

Special Orders & Backorders

• Handling Fees: Some special orders may incur additional fees, which we'll discuss with you before proceeding. If the cost is too high, you have the option to cancel the order for a full refund.

Oversized Items

• LTL Freight: Items over 150 lbs or with dimensions exceeding standard shipping limits are shipped via LTL Freight. We'll notify you of any extra charges before shipping.

Order Cancellations

• Cancellation Window: Contact us within 30 minutes of placing your order to cancel it. If the order has already shipped, you may be responsible for return shipping and a 20% restocking fee.

If you have any questions or need assistance, please reach out to us at 800.292.4173 or support@mytruckpoint.ca.

Simple Return & Refund Policy

At MyTruckPoint, we aim to make your cancellation and refund process quick and easy. Our goal is for you to be satisfied with every step of the experience.

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Returns

• Easy Returns: Fill out our online return form for a smooth process. Items returned without this form may not qualify for a refund.
• Warranty Claims: For internal damage or missing parts, contact the manufacturer directly for faster service.
• Non-Returnable Items: Used/installed parts, electrical components, and clearance items are non-returnable.
• Refund Deductions: Shipping fees and a 3% restocking fee will be deducted from your refund, unless the item is incorrect or damaged.
• Shipping Damage: Report damage immediately upon delivery. Freight-related damage claims are handled by the courier, not MyTruckPoint.
• Return Rejections: If shipping costs exceed 50% of the product's value, returns may be denied. We will ask for your approval before proceeding.
• Fitment Responsibility: Ensure the product fits your needs before purchase. Returns due to order errors made without team assistance are the buyer’s responsibility.
• Return Deadline: Returns are only accepted within 30 days of shipment.

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Refunds

• Processing Time: We’ll update you once your return is inspected, typically within 2 weeks.
• Refund Timeline: Refunds are processed within 7-10 business days after resolution.

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Exchanges

• We do not offer direct exchanges. If you select a refund, you can reorder anytime. If you choose store credit, it will be issued as a gift card once we receive and inspect your return.

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Shipping for Returns
Follow the return instructions on our website to avoid delays or eligibility issues.

Cancellations – In-Stock Items

• Cancel Before Shipment: You can cancel an in-stock order if it hasn’t shipped yet. Once in transit, it cannot be canceled, but you can return it (shipping costs will apply).
• Restocking Fee: A 5% restocking fee applies for cancellations, or you can opt for store credit.
• Order Fulfillment: Once a shipping label is created, the order is fulfilled. Double-check your details before purchasing to avoid unnecessary costs.

Cancellations – Backorder/Special Order Items

• Restocking Fees: For cancellations within 90 days, a 25% restocking fee applies. After 90 days, the fee is 5%. You can also opt for store credit or a product switch.
• Non-Cancellable Items: Once special orders ship from the manufacturer, they cannot be canceled.
• Payment Disputes: Chargebacks do not cancel an order and may lead to collection efforts. Contact us directly to resolve issues.
• Shipment Refusal: If you refuse delivery, we will refund the item cost minus shipping and restocking fees, except for special orders, which are non-returnable.

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Definitions

• Backordered Items: Out-of-stock products typically available.
• Special Order Items: Products not regularly stocked due to customization or limited demand.

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Delivery Estimates
We can provide estimated delivery times, but factors like international shipping may cause delays.

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Gift Cards & Store Credits

• Gift cards do not expire and are non-refundable.
• Gift cards can be used as partial payment for future purchases.

We want to make your experience with MyTruckPoint as seamless as possible. For help, contact us at support@mytruckpoint.ca or call 800-292-4173.