Shipping & Delivery Information

Clear information about free shipping, processing times, freight deliveries, and order changes.

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Free Shipping Processing & Delivery Delivery Limitations Special Orders Oversized Freight Cancellations & Returns Pricing Contact Us

1. Free Shipping

We offer free standard shipping on most eligible orders over $99 within Canada and the United States.

• Oversized or heavy items: Additional shipping or handling fees may apply. We will advise you of extra charges before shipment.
• Remote locations: Free shipping does not apply to remote or difficult-to-service destinations, including Yukon, Northwest Territories, Nunavut, certain areas of Vancouver Island, and other addresses subject to carrier surcharges.
• Shipping thresholds: Order eligibility and applicable exceptions are determined at checkout or confirmed before shipment.

2. Processing & Delivery Times

• Same-day processing: Orders placed before 2:00 p.m. are usually processed the same business day. This is an estimate, not a guarantee.
• In-stock products: Most ship within 1–2 business days.
• Estimated transit time: Delivery generally takes 3–7 business days after shipment, depending on the destination and service.
• Carriers: We use providers such as Purolator, FedEx, and Loomis Express, as well as freight carriers where required.
• Possible delays: Custom, made-to-order, backordered, oversized, cross-country warehouse, and inter-warehouse transfer items may require extra time. Carrier, customs, weather, and other disruptions can also affect estimates.

3. Shipping Limitations & Proof of Delivery

• P.O. boxes: We generally cannot ship to P.O. boxes due to product size and carrier restrictions. Please provide a physical delivery address.
• Delivery confirmation: Carrier tracking or proof of delivery may be used to investigate delivery questions.
• Missing or disputed deliveries: If tracking indicates delivery but you cannot locate the package, contact us promptly so we can help investigate. Proof of delivery does not override any rights or remedies available under applicable law.

4. Special Orders & Backorders

Custom, made-to-order, special-order, and backordered products may require additional processing time and may incur handling or freight charges. We will communicate any additional charges requiring approval before shipment.

Backorders and special orders are non-cancellable once placed, except where MyTruckPoint approves an exception or applicable law requires cancellation. Any approved exception is subject to the fees described in Section 6.

5. Oversized Items & Freight Delivery

Items weighing more than approximately 150 lb, or exceeding standard parcel-carrier size limits, may ship by less-than-truckload (LTL) freight.

• Additional freight, handling, or delivery charges may apply. We will notify you of additional charges before shipping.
• Oversized shipments may require longer delivery times and special delivery arrangements.
• Approved oversized-item returns: A 20% restocking fee plus return shipping costs applies, except for our errors or where applicable law requires a different remedy.

6. Order Cancellations & Returns

Standard in-stock orders

A processed order that has not shipped may be cancelled upon request, subject to a 5% cancellation fee to recover non-refundable processing and administrative costs. After shipment, the order cannot be cancelled; eligible products may instead be returned under our return policy.

Backorders & special orders

These orders are non-cancellable except where required by law. If MyTruckPoint exceptionally approves cancellation, the following fees apply:

• Within 30 days of ordering: 20% cancellation fee.
• After 30 days of ordering: 25% cancellation fee.

Approval is not guaranteed.

Returns after shipment

• Standard eligible returns: 20% restocking fee plus applicable shipping costs.
• Oversized and freight returns: 20% restocking fee plus return shipping costs.

7. Pricing Accuracy

We work to keep our website prices accurate. If an error is identified, we will contact you about any proposed correction before processing the affected order. Any cancellation, refund, or other action will be handled in accordance with applicable law.

Questions? We're here to help.

For shipping estimates, freight questions, or delivery assistance, please contact MyTruckPoint.

Email: support@mytruckpoint.ca
Phone: 800-292-4173
Returns: Start a return or warranty request