DIMPLEX FIREPLACE

Free Shipping

• Eligibility: Orders over $99 in the USA & Canada.
• Exceptions: Oversized or heavy items may incur extra fees (we’ll notify you before shipping).
• Non-Eligible Areas: Vancouver Island, Yukon, NWT, Nunavut, Alaska, Hawaii, Puerto Rico & other U.S. territories.

Fast Shipping

• Processing: Orders placed before 2 PM usually ship the same day.
• Delivery Time: 2–5 business days via Purolator, FedEx, or Loomis Express.
• Note: Delivery may take longer for distant warehouses or inter-warehouse transfers.

Shipping Limitations

• No P.O. Boxes: Please provide a physical address.
• Remote Areas: Free shipping excludes remote regions.

Special Orders & Backorders

• May incur additional handling fees (discussed before shipping).
• You may cancel if costs are too high for a full refund.

Warranty

• For internal damage or missing parts, contact the manufacturer directly for faster service.
• After 30 days, contact the manufacturer first — if unresolved, our team will assist.

Oversized Items

• Shipped via LTL Freight (items over 150 lbs or large dimensions).
• We’ll confirm any added costs before shipping.
• Examples: Large Fridges, Oversize Toolbox or Tanks, Drop in Bed liners, Wheel to Wheel Step bar & Running Boards, Large Roof Cargo Box, Heavy Bumpers, RV Doors, Oversize, Roof Tent, Large gas tank, Oversize Grille Guards, Fifth Wheel Hitch, Sofa , Trailer Axle.
• Special Handling Fees: Items like batteries may incur additional shipping fees.

Returns & Cancellations

In-Stock Items

• Cancel before shipment; once shipped, standard return policy applies.
• 20% restocking fee, excluding oversize item. Both way shipping is customer responsibility under store error.

Backorders / Special Orders

• 5% restocking fee applies if canceled within 30 days.
• Non-cancellable once shipped from the manufacturer.
• Refused Deliveries: Refund minus shipping & restocking fees (excludes special orders).
• Payment Disputes: Chargebacks do not cancel orders — please contact us directly.

Core Fees

• Not included in the purchase price.
• Refundable upon return of the old part in usable condition.