Have Questions? | Avoir des questions?
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Guaranteed Fitment
Always the correct part
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In-House Experts
We know our products
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Added Value
Mounting, Balancing
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Ship anywhere in Canada*
Free shipping Over $50*
Podium LG - Cab Len (2 Steps) - 22-23 Frontier Crew Cab - TX Blk
SHIPPING & DELIVERY INFORMATION
SHIPPING AND DELIVERY
MyTruckPoint offers Free Shipping on majority products in USA & Canada for orders over $50. However, there are certain locations where we are not able to offer Free Shipping but we try to ship with the lowest rates possible. Orders placed before 2 PM are usually processed the same day.
Most of the products that are in stock are shipped Same Day or within 1-2 business days. There are certain products that are custom made to order which requires manufacturing time.
Please allow at least 2 to 5 business days once the order is shipped to you. Shipping Carriers.
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SHIPPING CARRIERS
We use the top carriers such as Purolator and Fedex.
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FREE SHIPPING
Enjoy Free Shipping on orders over $50. We offer Free Shipping on most of the products. However, some products that are heavy and big in size cannot be shipped through a regular delivery system and requires additional shipping charges. MyTruckPoint will not cover any exceptionally high shipping charges. The customer will be responsible for those additional charges. Free Shipping is a cost that is covered by MyTruckPoint to help our customers with their purchase but not all the products and locations are eligible for Free Shipping. We do not ship to APO/FPO.
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LTL FREIGHT
Heavy and big items do not qualify for Free Shipping. Some products are oversized and cannot be shipped through standard shipping. These products will not have a Free Shipping icon but you will be able to check out as Free shipping; however, if there is any additional cost you will be informed by our sales team before the item is shipped. If you do not wish to pay additional shipping cost, you have the option to cancel the order and request a full refund. Packages that weight more than 150 lbs are LTL Packages. Packages Lenght more than 165 inches in length and girth combined are LTL Package. Packages can be up to 108 inches in length to qualify for small package, However please note some package may have over-size fees applied to it. For more info please contact us on 1-800-292-4173.
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FREE SHIPPING EXCEPTION LOCATION
- Yukon Territory
- Northwest Territory
- Nunavut
- Alaska
- Hawaii
- Puerto Rico
- other U.S. Territories
True Return & Exchange Policy
At MyTruckPoint, we make sure you get the right product that you are satisfied with. Our return and exchange policy are easy and hassle-free. If you are not happy with your purchase, you have 30 days from your purchase date to exchange or return.
Most of our products are returnable as long as its in their original condition with all packaging, parts, accessories, paperwork. It has to be in new and unused condition.
Free Return Shipping on Exchanges
You get the lowest price guarantee. If you find a lower price we will price beat the price by 10% of the price difference or 5% on the price.
Returning An Item
Step 1: Call Us at 1-800-292-4173
Step 2: Receive a Return Authorization Number (RMA)
Step 3: A Return Information will be provided to you. So pack & ship it back to us with both RMA label and return shipping label on the box.
Step 4: Received a Refund or Exchange
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Restocking Fees
Products that are returned have a 20% restocking fee. There will be return shipping costs that the customer will be responsible for as well.
-We will waive the restocking fees if we made a mistake or you're received a defective product.
-We will also waive the restocking fees for and exchange of the equivalent product.
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Non-Returnable Products
Some products are non-returnable. Special orders, Made to order, custom painted are non-returnable.
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Exchange Policy
You can exchange an item that is in original condition with all packaging, parts, accessories, paperwork. It has to be in new and unused condition.
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Return Shipping Cost
If there is a manufacturing defect or an error from our end, we will pay for return shipping otherwise the customer is responsible for it.
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Received Wrong Product
Please make sure the part number on the order receipt and on the box is the same. If it does not match with what you ordered, please contact us at 1-800-292-4173.
We will arrange a return for an incorrect part and ship you the correct one.
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Can I cancel the order I just placed?
Please contact us on 1-800-292-4173 or chat or Email support@mytruckpoint.ca within 30 minutes and we will do order best to cancel the order. However, once it leaves our warehouse and we are not able to cancel the order then the buyer is responsible for shipping the item back and may be subject to a 20% Restocking Fee.
Yes we do, However some location and heavy parts are not covered under free shipping.
The product image for illustration purposes only. Actual product may vary, If you are not about the product. Then please contact us.
To save your time and reach our support quickly, please follow below steps:
1/ Chat with Us.
2/ Submit a support ticket from contact us Page.
3/ Call 1-800-292-4173.
4/ Send all information (Order Number, screenshot, pictures, description of the issues, link) to support@mytruckpoint.ca
Yes, we do offer affilate marketing to anyone who is willing to make passive income. Please email us atsupport@mytruckpoint.ca, we will provide you all the info. Thank you.
At MyTruckPoint We want our customer to have the best deal that they can get. We work hard to get them the price that saves some money for them. However, there are few things that needs to be consider.
- All customer can participate in price match & price beat offer.
- We do price beat by 10% of the price different, not beat the price by 10%. You get 10% off for whatever price difference you find as advertised online or in store. We like to be very clear with our customers about how this works and if you are not sure how the price beat works please give call us 1-800-292-4173 or chat with us.
- If you are our current customer, you get additional 5% and we beat by 15% of the price different.
- You cannot combine 2 offers such as price beat and any other promotion, however you are eligible to get any of the lowest offers.
- We do price match with any genuine competitors.
We love to help our customers to the best we can, However, some of this vendor do not qualify for price match and price beat:
Exclude Vendors Such as -
- Amazon.ca (Exception not all products are eligible for price match and price beat, However 99% we will beat Amazon.ca as well)
- United States Retailer and Online Stores.
Note: We do carry lots of product in our store and if you don’t find anything listed on our website please talk to us and we will give you the best quote.
Yes. We are aware of it. We have recently migrated our website to new platform and we are working to bring you the ability to login into your old account. Meanwhile anything urget please contact us from contact us page.
If you received damage parts. Please take a pictures before and after opening the package. We will pickup damage item and ship you new one.