SHIPPING & DELIVERY INFORMATION

SHIPPING AND DELIVERY

MyTruckPoint offers Free Shipping on majority products in USA & Canada for orders over $50. However, there are certain locations where we are not able to offer Free Shipping but we try to ship with the lowest rates possible. Orders placed before 2 PM are usually processed the same day.

Most of the products that are in stock are shipped Same Day or within 1-2 business days. There are certain products that are custom made to order which requires manufacturing time.

Please allow at least 2 to 5 business days once the order is shipped to you. Shipping Carriers. 

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SHIPPING CARRIERS

We use the top carriers such as Purolator and Fedex.

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FREE SHIPPING

Enjoy Free Shipping on orders over $50. We offer Free Shipping on most of the products. However, some products that are heavy and big in size cannot be shipped through a regular delivery system and requires additional shipping charges. MyTruckPoint will not cover any exceptionally high shipping charges. The customer will be responsible for those additional charges. Free Shipping is a cost that is covered by MyTruckPoint to help our customers with their purchase but not all the products and locations are eligible for Free Shipping.  We do not ship to APO/FPO.

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LTL FREIGHT

Heavy and big items do not qualify for Free Shipping. Some products are oversized and cannot be shipped through standard shipping. These products will not have a Free Shipping icon but you will be able to check out as Free shipping; however, if there is any additional cost you will be informed by our sales team before the item is shipped. If you do not wish to pay additional shipping cost, you have the option to cancel the order and request a full refund. Packages that weight more than 150 lbs are LTL Packages. Packages Lenght more than 165 inches in length and girth combined are LTL Package. Packages can be up to 108 inches in length to qualify for small package, However please note some package may have over-size fees applied to it. For more info please contact us on 1-800-292-4173.

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FREE SHIPPING EXCEPTION LOCATION

-          Yukon Territory

-          Northwest Territory 

-          Nunavut

-          Alaska

-          Hawaii

-          Puerto Rico 

-          other U.S. Territories

True Return & Exchange Policy

At MyTruckPoint, we make sure you get the right product that you are satisfied with. Our return and exchange policy are easy and hassle-free. If you are not happy with your purchase, you have 30 days from your purchase date to exchange or return.

Most of our products are returnable as long as its in their original condition with all packaging, parts, accessories, paperwork. It has to be in new and unused condition.

Free Return Shipping on Exchanges

You get the lowest price guarantee. If you find a lower price we will price beat the price by 10% of the price difference or 5% on the price.

Returning An Item

Step 1: Call Us at 1-800-292-4173

Step 2: Receive a Return Authorization Number (RMA)

Step 3: A Return Information will be provided to you. So pack & ship it back to us with both RMA label and return shipping label on the box.

Step 4: Received a Refund or Exchange

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Restocking Fees

Products that are returned have a 20% restocking fee. There will be return shipping costs that the customer will be responsible for as well.

-We will waive the restocking fees if we made a mistake or you're received a defective product.

-We will also waive the restocking fees for and exchange of the equivalent product.

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Non-Returnable Products

Some products are non-returnable. Special orders, Made to order, custom painted are non-returnable.

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Exchange Policy

You can exchange an item that is in original condition with all packaging, parts, accessories, paperwork. It has to be in new and unused condition.

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Return Shipping Cost

If there is a manufacturing defect or an error from our end, we will pay for return shipping otherwise the customer is responsible for it.

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Received Wrong Product

Please make sure the part number on the order receipt and on the box is the same. If it does not match with what you ordered, please contact us at 1-800-292-4173.

We will arrange a return for an incorrect part and ship you the correct one.

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Can I cancel the order I just placed?

Please contact us on 1-800-292-4173 or chat or Email support@mytruckpoint.ca within 30 minutes and we will do order best to cancel the order. However, once it leaves our warehouse and we are not able to cancel the order then the buyer is responsible for shipping the item back and may be subject to a 20% Restocking Fee.